Refund Policy

If you paid by accident or changed your mind before using your paid plan, you can request a full refund within 7 days of the payment. This applies to your first payment and to renewals: each charge has its own 7 day window.

Refunds cover unused purchases only. A purchase counts as unused if you haven't created or uploaded any canvas (website, localhost, image, PDF or document) since you paid.

Markify is a digital service that starts working the moment you use it, so once a canvas has been created on your paid plan, that payment is no longer eligible for a refund.

We don't give partial refunds for unused time left in a billing period.

Markify has a free plan so you can test it properly before paying. We encourage everyone to try it with a real website or file before upgrading.

You can cancel any time from your billing portal. Your plan stays active until the end of the period you've paid for, and you won't be charged again. Cancelling doesn't refund the current period.

Email us from the address on your Markify account and include:

• The email address on your Markify account.
• Your Lemon Squeezy order number or receipt, if you have it.

Email support@usemarkify.com or use our contact page. Approved refunds go back to your original payment method through Lemon Squeezy, our Merchant of Record, and usually show up within 5 to 10 business days depending on your bank.

One refund per person. This applies per person, not per account. If you've already received a refund, later purchases aren't eligible.

We may also decline refunds where there is fraud, abuse of this policy, or a breach of our Terms of Service. Nothing here affects your statutory rights under consumer protection law.

We may update this policy from time to time and will change the “Last updated” date above when we do. The policy in place when you paid applies to that payment.